POSITION SUMMARY:
This position is responsible for 1:1 field training and classroom training for agents and county office staff.
PRIMARY DUTIES
- Design, develop and implement training as designed and review training materials for accuracy
- Travel to county offices to train office support staff, ensuring processes and procedures and followed.
- Collaborate with the Licensing Coordinator to ensure new agents and office staff meet pre-class requirements and that travel, lodging and expense logistics are coordinated.
- Coordinate training schedules with all trainers and SMEs conducting training during classes
- Collaborate with Sales and Training & Field Operation to ensure agent and office staff training programs are coordinated and complimentary, identifying common training needs that a be leveraged to minimize duplication of work
- Facilitate and conduct training as needed
- Serve as a resource for training staff, sales staff and management
ADDITIONAL DUTIES
- All other duties as assigned
MINIMUM EDUCATIONAL/EXPERIENCE QUALIFICATIONS
- Bachelor’s degree or equivalent
MINIMUM SKILL QUALIFICATIONS
- Technical aptitude including the ability to quickly learn new systems
- Ability to maintain a high level of confidentiality regarding employee information
- Excellent oral and written communication
- Strong organization and time management skills
- Proficiency regarding Microsoft Office & Teams
PREFERRED QUALIFICATIONS
- Knowledge of insurance systems and business processes
- Training and/or teaching experience
