Position: Inside Sales Manager
Company: Virginia Farm Bureau
Schedule: Monday-Friday, 10:00 AM to 6:30 PM (Flexible hours required)
Work Environment: Onsite in Richmond home office required for the first year; potential for hybrid or remote work thereafter
License Requirement: Active Property and Casualty insurance license required

Overview

Virginia Farm Bureau is seeking a dedicated and dynamic Inside Sales Manager to lead our inside sales team in delivering exceptional service and results. This individual will play a crucial role in guiding a team of sales professionals in selling Property & Casualty insurance products. The ideal candidate will possess strong leadership skills and a deep understanding of insurance products and sales strategies.

Key Responsibilities

• Team Leadership: Lead and coach a high-performing inside sales team, focusing on selling Property & Casualty insurance products.
• Client Engagement: Engage with prospects and clients across multiple channels (inbound/outbound phone, email, chat, text) to assess insurance needs and recommend suitable coverage.
• System Navigation: Seamlessly navigate multiple systems and applications to ensure a smooth customer interaction.
• Pipeline Management: Manage the sales pipeline from lead to close, ensuring timely follow-up and accurate documentation. (All post-sale servicing of customer accounts are managed by our Policy services, Agency Services, and claims teams.)
• Performance Metrics: Meet or exceed monthly sales targets and performance metrics for both individual and team goals.
• Strategy Development: Develop and implement sales strategies, scripts, and workflows to drive performance and efficiency.
• KPI Monitoring: Monitor key performance indicators (KPIs) and provide regular reports to leadership.
• Compliance Assurance: Ensure compliance with underwriting guidelines, policy contracts, and state insurance regulations.
• Collaboration: Collaborate with marketing and operations teams to align lead generation and campaign efforts.
• Technology Proficiency: Utilize CRM applications, sales tools, and customer engagement tactics effectively.

Qualifications

• Licensing: Active Property and Casualty insurance license (required).
• Experience: Proven experience in inside sales management.
• Industry Knowledge: Strong understanding of insurance products, policy contracts, and underwriting guidelines.
• Leadership Skills: Strong leadership and coaching skills with a track record of building and maintaining high-performing teams.
• Communication Skills: Excellent communication, negotiation, and interpersonal skills.
• Team Orientation: Ability to thrive in a goal-oriented, team-focused environment.
• Technology Proficiency: Familiarity with HubSpot CRM, internal application systems, Microsoft Outlook, chat tools (e.g., Slack, Teams), and quoting platforms including Applied Rater.

Join our team and contribute to the success of the Virginia Farm Bureau by driving sales and helping to secure the future of our clients through comprehensive insurance solutions. We look forward to welcoming a motivated and experienced leader to our team.