Virtual Auto Claims Representative, Careers At Virginia Farm Bureau

Virtual Auto Claims Representative

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Virginia Farm Bureau is seeking a customer focused Virtual Auto Claims Representative (VACR) to join our claims team.

POSITION SUMMARY:

Prepare automotive repair estimates which accurately reflect the reasonable dollar cost of the damage sustained and settle total loss vehicles on behalf of the company. In this position this will be accomplished by using photos provided by the customer, shop, or other vendor through company approved means.

PRIMARY DUTIES

� Prepare virtual repair and total loss appraisals through the use of photos and other company approved means in accordance with company and industry procedures.

� Authorize supplemental repairs and/or payments as needed.

� Process physical damage payments following the company standard operation procedure.

� Settle total loss vehicles, move salvage within time limits established for this procedure.

� Negotiate auto claim losses with insured, claimant and vendors.

ADDITIONAL DUTIES

Assist subrogation and SIU with cases that require physical damage knowledge.
Maintain high degree of training (learn new auto repair techniques).
All other duties as assigned by the Supervisor and/or Manager.

MINIMUM EDUCATIONAL/EXPERIENCE QUALIFICATIONS

Bachelor�s degree or equivalent experience
3 years minimum material damage experience

MINIMUM SKILL QUALIFICATIONS

Strong MS Office skills and experience working with estimating software
Prior field estimated body shop experience
Prior automotive experience (repair/mechanical)
Proven ability to settle total loss vehicles
Strong estimating and negotiation skills
Excellent interpersonal skills
High level of initiative
Professional attitude and appearance
Proven ability to work well both independently and in a team environment

PREFERRED QUALIFICATIONS

College or equivalent experience
Prior body shop or estimating experience
Hold Claims Adjusters License in one or more state outside of Virginia

At VA Farm Bureau, we provide an exceptional benefits package, including ongoing job development and support in all roles, paid training and continuing education reimbursement, medical and dental insurance available on your first day, generous employee 401K contribution, excellent Paid Time off (PTO) plan and more!

Virginia Farm Bureau Companies provide equal employment opportunity in all aspects of employment without regard to race, color, national origin, religion, gender, pregnancy, age, disability, orientation or veteran status.

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