PC Systems Analysis work focuses on identifying, configuring, and installing personal computing (PC) systems hardware, software, and info-communications networks to enhance employee productivity and improve process efficiency while ensuring compliance with overall information systems goals and procedures. The work includes: •Gathering business and end user requirements •Analyzing and evaluating personal computing products, devices, and systems available in the marketplace for affordability, compatibility, expandability, and ease of use/support •Installing and configuring PC systems software to optimize performance and integration with client/server applications and info-communications transmission networks •Analyzing functionality and risks for mobile computing devices, including policies and approaches for managing security and data back-up in bring-your-own-device (BYOD) environments An Experienced Professional (P2) applies practical knowledge of job area typically obtained through advanced education and work experience. May require the following proficiency: • Works independently with general supervision. • Problems faced are difficult but typically not complex. • May influence others within the job area through explanation of facts, policies, and practices.

Responsible for providing internal preventive maintenance, testing and repair of computer hardware. Coordinate the installation, maintenance, and support required to maintain a variety of PC’s. Provide technical support and guidance to the technical teams within IS and the user community at large and the best practices deployment and use of the desktop environment. Responsible for building, deploying, and supporting the desktop environment based on best practices.

PRIMARY DUTIES

- Maintain Service Levels for technical infrastructure (up and running).

· Manage corporate desktops according to IS established best practices

· Design, test, & validate desktop OS and application deployments

· Research, test, and implement OS and application patches and hot fixes

· Manage issues without having to escalate desktop or Office 365issues to another level.

· Bridge the desktop environment and the server environment

· Maintain and support for PC hardware and printers/copiers

· Maintain and support all remote access points to the VFB network

· Responsible for the logical & physical support of all network printers

· Support desktop applications.

· Troubleshoot desktop security issues.

· Respond to Service Desk issues and escalations based on established service levels.

· Support Windows remote users.

· Communicate and respond to customer inquiries and requests based on established service levels.

· Use interpersonal and communication skills to draw technical information out of a non-technical client

· Pursue new educational opportunities and contribute to the IS Wiki information database

· All other duties as assigned.

ADDITIONAL DUTIES

· Serves as a member of the IS Incident Management support team.

MINIMUM EDUCATIONAL/EXPERIENCE QUALIFICATIONS

· Microsoft 365 Certified: Modern Desktop Administrator Associate or equivalent

· A+ Certified

· 5 plus years of desktop administration experience

· High School Diploma or equivalent

MINIMUM SKILL QUALIFICATIONS

· Knowledge of Microsoft networking, to include TCP/IP and name resolution

· Strong knowledge of desktop and laptop hardware

· Strong knowledge of printers, copiers, and fax machines

· Strong oral and written communication skills

· Proficient in Officer 365 Applications

· Good knowledge of Microsoft Servers

· Strong troubleshooting skills

· Excellent customer service skills

· Excellent communication and interpersonal skills

PREFERRED QUALIFICATIONS

· Bachelor’s degree in information technology

· Azure Virtual Desktop Experience

At VA Farm Bureau, we provide an exceptional benefits package, including ongoing job development and support in all roles, paid training and continuing education reimbursement, medical and dental insurance available on your first day, generous employee 401K contribution, excellent Paid Time off (PTO) plan and more!

Virginia Farm Bureau Companies provide equal employment opportunity in all aspects of employment without regard to race, color, national origin, religion, gender, pregnancy, age, disability, orientation or veteran status.

VAFB supports compliance with COVID-19 protocols.