POSITION SUMMARY:

Countryway is seeking a customer focused Property Field Claims Representative to join our claims team. The Property Field Claims Representative (PFCR) handles property damage and liability claims and provides efficient settlements in accordance with company procedures and standards.

LOCATION

Field based position in Kentucky, in and around Elizabethtown and Glasgow. Company Auto provided with covered gas, insurance, and maintenance.

POSITION

Hours: Monday - Friday, 8:00am-4:30pm

Full time salaried position with benefits

PRIMARY DUTIES

• Investigate all losses assigned.
• Comply with company policies and procedures in the handling of all losses and other company matters.
• Report all activity on all claim files to the company promptly.
• Promptly reply to all complaints as requested.
• Evaluate and Estimate claims using photos, measurements, estimating platforms, and other available resources.
• Assign claims to Independent Adjuster as required.
• Advise the Underwriting Department on all potential adverse risks.
• Comply with Unfair Claim Settlement Practices Act.

ADDITIONAL DUTIES

• Assist and give guidance to other claim personnel as requested.
• All other duties as assigned by the Supervisor.

MINIMUM EDUCATIONAL/EXPERIENCE QUALIFICATIONS

• College degree or equivalent work experience.
• Minimum 2 years Equivalent/Applicable prior property insurance claims experience.
• Completion of AIC, CPCU or SCLA designation within 3 years of start date.

MINIMUM SKILL QUALIFICATIONS

• Proficient in Xactimate
• Good understanding of building components
• Excellent oral and written communication skills
• Excellent organizational skills
• Proven customer service skills
• Strong investigation and settlement skills
• Ability to work under pressure and deadlines
• Strong Emotional Intelligence (EQ) skills
• High level of initiative and self-motivation
• Strong analytical/problem solving skills

PREFERRED QUALIFICATIONS

• 5 years previous property claims experience
• Knowledge of insurance contracts
• Experience with casualty insurance claims

At Countryway, we provide an exceptional benefits package, including ongoing job development and support in all roles, paid training and continuing education reimbursement, medical and dental insurance available on your first day, generous employee 401K contribution, excellent Paid Time off (PTO) plan and more!

Virginia Farm Bureau Companies provide equal employment opportunity in all aspects of employment without regard to race, color, national origin, religion, gender, pregnancy, age, disability, orientation or veteran status.

VAFB supports compliance with COVID-19 protocols.