PRIMARY DUTIES

· Insurance business administrative support: answer customer inquiries via phone, e-mail and in-person, submit claim reports, filing, prepare correspondence.

· Maintain county office supplies

· Open and close office.

· Maintain Insurance financial account system. Record all money transactions and complete payment log

· Maintain accurate county membership information by administering the membership renewal process, assigning new membership numbers, conducting the annual membership service check. This position is responsible for the office’s adherence to the membership policy.

· Ability to operate all office equipment such as telephone, printer, postage machine and fax machine.

ADDITIONAL DUTIES

• Attend required training sessions and complete in office training as instructed.
• Perform other duties as requested by the Agency Manager.

MINIMUM EDUCATIONAL/EXPERIENCE QUALIFICATIONS

• High School Diploma

MINIMUM SKILL QUALIFICATIONS

• Ability to attend all required training classes and meetings (some overnight travel required)
• Technically proficient- MsOffice products, ability to learn and utilize all in-house systems
• Positive attitude
• Strong detail orientation
• Effective in both verbal and written communications
• High degree of organization
• Proven customer focus and EQ skills
• Excellent Customer Service Skills
• Must be a team player
• Ability to multi-task and handle frequent interruptions

PREFERRED QUALIFICATIONS

• Prior office assistant experience