LOCATION

West Creek Office (Goochland County, VA – Richmond, VA)

This position is based out of our beautiful West Creek Office location. Hybrid work schedule is offered after training period in office.

POSITION
Full time (37.5 hours per week) – Salaried Position with Benefits

Hours: Monday – Friday 8:00am – 4:30pm

PRIMARY DUTIES

• Review, recommend, and assist with implementation of improvements to the insurance systems ensuring satisfactory system performance.
• Gather and document requirements based on requests from business units to create system changes.
• Develop design specifications, including manual processes and business information requirements.
• Assist in development and execution of Quality Assurance testing as needed.
• SME on insurance business activities, procedures, guidelines and operating processes.
• Serve as Point of Contact for Policy Services, Underwriting, and Product & Rating.
• Train Service Center Operators and Underwriting on System Functionality Changes and Enhancements.
• Monitor, update and document, Western Union Policy Services (WUPS), scripts, one off reports and work around processes.
• Answer processing and procedural questions from various business units.
• Troubleshoot production issues in policy processing systems.
• Maintain excellent working relationships with various business units.
• Work with each business partner to fully understand, create, communicate and prioritize Defects and Change Requests.
• Support project teams during development and testing by clarifying requirements.
• Support existing applications.

ADDITIONAL DUTIES

• All other duties as assigned by the Business Analyst Supervisor.

MINIMUM EDUCATIONAL/EXPERIENCE QUALIFICATIONS

• High school diploma or equivalent work experience.
• Minimum 3 years of experience in the insurance industry.
• Insurance coursework – including obtaining General Insurance designation.

MINIMUM SKILL QUALIFICATIONS

• Good knowledge of the manual rules and rating procedures for each line of business.
• Must possess a good understanding of insurance processing systems and workflow.
• Working knowledge of Microsoft Office tools (Excel preferred).
• Strong interpersonal skills.
• Excellent oral and written communication skills.
• Multiline Business Knowledge.
• Good Knowledge of information systems and requirements.
• Good Analytical and problem-solving skills.
• Detail Oriented.
• Good Requirements Gathering skills.
• Strong Customer Focus.
• Strong Time Management skills.
• Ability to work well on a team with all levels of the organization.

PREFERRED QUALIFICATIONS

• P&C license.
• AAM, AINS, AIS or similar Insurance Designations.
• Working knowledge of Virginia Farm Bureau & Countryway Applications.
• Degree in Business or IT.
• BA Certification.

At VA Farm Bureau, we provide an exceptional benefits package, including ongoing job development and support in all roles, paid training and continuing education reimbursement, medical and dental insurance available on your first day, generous employee 401K contribution, excellent Paid Time off (PTO) plan and more!

Virginia Farm Bureau Companies provide equal employment opportunity in all aspects of employment without regard to race, color, national origin, religion, gender, pregnancy, age, disability, orientation or veteran status.

VAFB supports compliance with COVID-19 protocols.