Identify, develop and implement training programs that are consistent with creating high performers for all positions in the areas of technology, processes, workflow, sales skills, and customer service skills.

PRIMARY DUTIES

• Work with the training manager and field management to deliver both 1:1 training and classroom training to new hires.
• Design, develop, and implement training as assigned.
• Assists in the development of curriculum for enterprise-wide training.
• Travel to county offices as time permits to observe support staff ensuring process/procedures guidelines are followed.
• Identify opportunities for process improvements and make recommendations based on data.
• Prepare training/presentations and coordinate execution of workshops/classes at the support staff conference.

MINIMUM EDUCATIONAL/EXPERIENCE QUALIFICATIONS

• Previous training experience
• High school diploma or equivalent
• P&C License

MINIMUM SKILL QUALIFICATIONS

• Ability to attend all required training classes and meetings (overnight travel required)
• Technically proficient- MS Office products, able to utilize all in-house systems and quickly obtain proficiency on new systems
• Strong detail orientation
• Effective in both verbal and written communications
• High degree of organization
• Proven customer focus

PREFERRED QUALIFICATIONS

• Instructional Design knowledge
• Training Experience
• Has currently or previously held the position of MSS with VFB
• Bachelor’s Degree
• CISR Designation