POSITION SUMMARY:
The Property Claims Manager is responsible for supervising all property claims activity and personnel within a designated area to ensure compliance, quality and efficiency. The manager will also assist the Director of Property Claims and the VP of Claims with departmental policy and decision making.
LOCATION
This is a field-based position that does require travel. Company Auto is provided with covered gas, insurance, and maintenance.
This position is located in the state of Virginia. Candidates must reside in the state of Virginia to be considered for the position.
Hours: Monday - Friday, 8:00am - 4:30pm
PRIMARY DUTIES:
- Responsible for providing leadership and strategic vision to the claims team(s).
- Supervise and direct the activity of the assigned claims personnel to ensure compliance with internal policies and procedures and applicable state and federal insurance regulations.
- Ensure prompt and fair claims handling in accordance with company procedures and the laws of each state;
- Continue to review the severity, complexity and frequency of claims received to determine improvements to the workflow process and cost saving opportunities;
- Enhance staff performance through goal setting, training and coaching.
- Serve as the subject matter expert on property losses, providing technical oversight of coverage interpretation, loss assessment, claim investigation, and resolution strategy;
- Provide support, be available and answer questions for representatives and handle elevated claim issues;
- Monitor claim files in accordance with company and state requirements;
- Conduct quarterly claim reviews and audits for compliance and accuracy;
- Identify and monitor loss trends to keep executive management informed of potential financial influences to our book of business;
- Track, monitor and report on key performance indicators of the assigned claims unit;
- Ensure that maximum subrogation and salvage recovery procedures and processes are followed;
- Review and recommend changes of vendor systems and operations to ensure financial goals for VFBMIC and Countryway are successfully met;
- Participate in the implementation/development of procedures to increase efficiencies and adjust to required change;
- Assist claims staff with investigations, negotiations and settlement evaluation of losses;
- Collaborate with other department managers to champion innovation within the department and company;
- Optimize resources to best support VFBMIC and CW;
- Implement creative solutions to improve processes that positively impact customer service;
- Work closely with the Director or Property Claims and Vice President of Claims on developing budget, forecasting expenses and maintaining ratios;
- Ensure the Claims Department maintains a positive, ethical and responsive reputation within the insurance industry;
- Personnel Management: interview, hire, train, conduct performance appraisals, counsel, and work closely with Human Resources on employee relation and performance issues.
ADDITIONAL DUTIES
- Recognize training and development opportunities for assigned personnel and the department;
- Plan and conduct meetings and training seminars;
- Encourage continuing education of the unit staff;
- Encourage team spirit and on-going process improvements;
- Partners with internal innovation team on projects;
- All other duties assigned by the Director of Property Claims and/or the Vice President of Claims.
MINIMUM EDUCATIONAL/EXPERIENCE QUALIFICATIONS
- Bachelor's degree or equivalent work experience;
- Minimum 7 years P&C claims experience;
- Minimum 5 years field work with VFB, CW or similar operation;
- Must be familiar with applicable Laws and Regulations in states where losses occur;
- AIC designation or higher.
MINIMUM SKILL QUALIFICATIONS
- Proven leadership ability;
- Strong analytical/problem solving skills;
- Excellent oral and written communication skills;
- Strong negotiation skills;
- Excellent customer service and interpersonal skills;
- Ability to maintain diplomacy;
- In depth understanding of property insurance coverages, insurance law and contracts in Virginia and CW States;
- Familiarity with investigation, negotiation, and settlement of property damage;
- Ability to build strong professional relationships;
- Excellent organizational skills;
- Proven ability to influence, motivate and lead;
- Collaborative, creative thinker with an open mind to learn and explore new areas and opportunities;
- In depth knowledge of insurance claims operations;
- Self-motivated attitude to take initiative, be forward-thinking, with a willingness to embrace accountability;
- Strong Emotional Intelligence skills.
PREFERRED QUALIFICATIONS
- Previous supervisory/management experience;
- Insurance designations;
- Reciprocal out of state adjuster license.
